How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches Supportgene Roofing to be treated fairly and honestly. If something went wrong, please say so. This page shows how to complain and what happens afterward. It is a general template, not legal advice.

What Can You Tell Us About?

You can write to us about:

• Your experience when you called or contacted Supportgene Roofing
• How your personal information was handled
• Anything on this website that looks unclear or wrong
• The behavior of a provider we matched you with

What If the Problem Is a Provider?

Providers in our network run their own businesses. Each is responsible for its estimates, pricing, work, warranties and customer service. If you have trouble with work on your home, the usual first step is to raise it with the provider directly and keep a written record.

Still, tell us too. Feedback about providers helps keep our network honest. A provider that repeatedly falls short of what we expect may be removed from the network. Please know that Supportgene Roofing cannot settle contract disputes, pay back money for a provider's work or make decisions for a provider.

How Do You Send One?

Email contact@supportgene.garden and include:

• Your name and a way to reach you
• The date you contacted us or the provider
• The phone number you dialed or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you hope for

What Comes Next?

Expect an email from us confirming we got your complaint, usually within a few business days. We then look into what happened, which may mean contacting the provider. After that, we reply with what we found and any steps we are taking.

What If You Are Still Unhappy?

Reply and ask us to take another look. You can also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. If the issue involves a licensed provider, your state's contractor licensing board may be able to help as well.

Contact

Email: contact@supportgene.garden